Shipping & returns

Delivery arrangements

Bulk goods can be quoted for delivery across Australia, including Melbourne, Sydney, Brisbane and Adelaide. Freight is confirmed for each order based on the products, quantities and receiving address. Multiple delivery locations, pickup, pack assembly and special handling are only included where agreed in writing.

Check the written quote for the contracting supplier, who dispatches the goods, the delivery charge, the receiving address and any agreed delivery window. For supplier-direct introductions, the identified independent manufacturer or distributor supplies and dispatches the goods under your agreement with them.

Timing & receiving goods

Dispatch and transit estimates depend on stock, production, order size and destination. Include your required arrival date before ordering. A requested deadline is not a guaranteed delivery date unless expressly accepted in writing. Tracking information is passed on when available.

Give a receiving contact and any commercial freight or venue access requirements. Check the delivery promptly for shortages, transit damage or differences from the approved specification and retain the packaging and order details where useful for assessment. Prompt notice helps investigation; this does not impose a deadline on rights that cannot legally be limited.

Approved branded items

No voluntary change-of-mind refund, exchange or return is offered for branded goods that match your approved proof and agreed specification. This includes later dissatisfaction with your approved design or customer-approved spelling, colours, sizes, quantities and placement. Changes or cancellation after approval require the supplier’s written agreement and may incur additional costs disclosed before you accept them.

This policy does not remove remedies for faulty printing, manufacturing faults, incorrect goods or other failures covered by applicable law. See the order and introduction terms for the approval process and full policy.

Supplier-direct returns

For genuine supplier-direct orders, Standard Goods connects you with the identified independent supplier. That supplier assesses claims and arranges any remedy it owes for its goods. Contact it with the order reference, photographs, affected quantity and a description of the issue. You can also notify contact@eventstaff.au so we can forward the information and help with the connection.

Standard Goods does not operate a returns warehouse or voluntarily fund the independent supplier’s refunds, replacements, collection or return postage for introduction-only orders. We can request that the supplier, manufacturer or distributor cover a fault and related freight, but cannot guarantee a third party’s decision before assessment. This does not exclude obligations that legally apply to Standard Goods or its own services.

Who pays return freight?

For an agreed return of correctly supplied, non-faulty goods where no other legal entitlement applies, return freight is at the customer’s cost unless agreed otherwise. Contact the contracting supplier for the correct return address and handling instructions before dispatch; do not send goods to Standard Goods without an express agreement.

For easily posted goods with a suspected fault, the customer may need to pay the initial return postage for assessment and should keep the receipt. Where a fault is confirmed and Australian Consumer Law applies, the responsible seller must reimburse reasonable return costs. The seller may need to arrange collection or pay initial transport for bulky or difficult-to-return faulty goods.

Where Standard Goods is the contracting seller, it remains responsible for remedies and reasonable return costs required of the seller. A supplier’s or manufacturer’s refusal to assist does not remove those obligations.

Your rights & assistance

Nothing on this page excludes, restricts or modifies non-excludable rights under Australian Consumer Law. Branded products and customer approval do not waive those rights. The actual order arrangement determines the responsible supplier; website labels do not override it.

Read the order and introduction terms or contact Standard Goods for assistance. Existing accepted orders retain their agreed terms and applicable legal rights.

Updated 15 November 2026.