Terms & conditions
Standard Goods · ABN 26 488 946 873
Updated 15 November 2026
These terms explain bulk goods enquiries, supplier introductions and order approvals. Read them with your written quote and any identified supplier terms before approving an order.
Before you order
Check the supplier. Your quote must identify who supplies and invoices the goods and the role Standard Goods performs.
Approve your own sizes. We do not provide fittings or match goods to booked or replacement staff.
Check branded artwork carefully. Approved branded items that meet the agreed specification have no voluntary change-of-mind or subjective-dissatisfaction refunds.
Report faults. Rights for faulty or incorrectly supplied goods are separate from the change-of-mind policy.
1. Who we are & the order arrangement
Standard Goods (“we”, “us”) assists customers with bulk goods and selected branding requests in Australia. The written quote and order documents must identify the contracting supplier, the products and services being purchased, who invoices and receives payment, and Standard Goods’ role before you approve an order.
For a supplier-direct introduction, Standard Goods acts as a connector to an independent manufacturer or distributor. You contract directly with that identified supplier for the goods, production, delivery and any return or remedy. Standard Goods does not manufacture, print, hold or take ownership of those goods. Any introduction or coordination service and its fee must be separately identified before acceptance.
If Standard Goods is instead the contracting seller or supplies a service itself, its responsibilities are determined by that actual arrangement and applicable law. Calling an arrangement an “introduction” does not remove responsibilities that apply to us. These website updates do not retrospectively change an existing accepted order.
2. Products & branding requests
Plain, blank everyday goods are the standard offering. Small logo branding on selected clothing and caps is only included where expressly stated in the accepted quote. Product suitability, decoration method, artwork or setup charges, quantities and production timing must be confirmed for each order. Decoration you arrange independently after supply is a separate service.
3. Quotes & order information
Quotes are valid for the period stated, or 14 days if none is stated, and are subject to stock and freight confirmation before acceptance. Your enquiry should include each product, quantity, size and colour breakdown, delivery address and required date. Check the supplier identity, product specification, price, GST treatment, freight and service charges before proceeding.
4. Acceptance & payment
The written quote or invoice explains how to accept and pay for the order. For supplier-direct purchases, the supplier’s accepted order and payment terms apply to the goods. Pay only the business identified in those documents. Any amount payable to Standard Goods for an agreed service is disclosed separately. Orders may be declined where stock, minimums or timing cannot be met.
Adult and authorised purchasers. Standard Goods requires the person approving an order and arranging payment to be 18 or over and authorised to act for the purchasing organisation. If you are under 18, ask an authorised adult to place and approve the order. This is our ordering policy, not an age restriction on who can use the goods. This policy applies to new orders and does not retrospectively change an accepted order.
5. Minimums & prices
The minimum is 250 units per style unless the written quote specifies otherwise. Sizes and colours within one style can usually be mixed, subject to confirmation. Different styles do not combine toward the minimum. Prices are in Australian dollars; the quote must state GST treatment and the total payable. Product illustrations are references; the accepted specification defines the order.
6. Artwork & customer approval
Before approving branded production, check the final product, material, colour, size breakdown, quantities, logo, spelling, layout, dimensions, placement and decoration method. Approve the final proof and specification in writing. Supply artwork you are authorised to use.
Screen colours and digital mock-ups may differ from physical production. Any relevant tolerances or limitations must be disclosed and agreed before approval. Ask for a physical sample or colour reference where exact matching matters; any sample charge and timing must be confirmed separately.
7. Sizes, allocation & staffing changes
Customers are responsible for selecting and approving every product, size, colour and quantity. Check the manufacturer’s or supplier’s size guide and obtain any measurements or samples you need before approving an order. Standard Goods does not provide fittings, size matching, sizing advice or fit guarantees.
Goods orders are independent of staffing bookings. Standard Goods does not select or match clothing to staff booked through Event Staff Australia, Origin Five or One Events. Staff assignments and replacements can change before or during an event. Customers must make their own sizing and allocation decisions and must not rely on a staffing roster as a guarantee of who will wear the goods.
Standard Goods does not voluntarily refund, replace or pay for garments, rebranding, freight or other costs caused by customer-selected sizes, incorrect customer size information, allocation decisions or changes to staffing assignments. These customer-responsibility conditions do not apply to incorrectly supplied goods that differ from the accepted order, and do not exclude any rights or responsibilities that cannot lawfully be excluded.
8. Approved branded items: no change-of-mind refunds
We do not offer voluntary refunds, exchanges or returns for a change of mind or subjective dissatisfaction with branded items that match the approved proof and agreed specification. This includes customer-approved spelling, artwork, sizes, colours, quantities and placement, or deciding later that the design is no longer wanted.
Approval authorises production; later changes, cancellation or rework require the supplier’s written agreement and may involve additional costs disclosed before you accept them. This policy does not apply to faulty goods, a production error, goods that do not match the agreed specification, or any other claim protected by law.
9. Delivery & extra services
Delivery is quoted for your Australian destination. Give an address that can receive the consignment, a receiving contact and any venue delivery restrictions. Dispatch and transit estimates are confirmed for each order; a required event date is not an accepted delivery guarantee unless expressly agreed in writing. Kitting, pack assembly, rush production and multiple delivery locations are only included when specified and priced in the accepted quote.
10. Faulty printing, manufacturing faults & incorrect goods
If there is a suspected fault or a difference from the approved specification, contact the contracting supplier promptly with the order reference, photographs, affected quantity and a description of the issue. Keep the goods available for assessment. You may also notify Standard Goods so we can forward the information and assist with the introduction.
For genuine supplier-direct orders, the independent supplier is responsible for assessing and resolving its goods claim in accordance with its obligations. Where printing or manufacture is at fault, we can ask the supplier, manufacturer or distributor to provide a remedy and cover applicable costs. We cannot promise that a third party will accept a claim or pay costs before it has assessed the issue.
For those introduction-only arrangements, Standard Goods does not operate a returns warehouse, carry out repairs or fund the supplier’s refund, replacement or freight as a voluntary service. This does not exclude any responsibility that legally applies to Standard Goods itself or to its own services.
11. Return arrangements & postage
Contact the contracting supplier before sending goods so it can provide the correct return address and handling instructions. Do not send goods to Standard Goods unless we expressly agree to receive them. Keep postage and transport receipts.
Where no fault or other legal entitlement exists and the supplier agrees to accept a return, return freight is at your cost unless agreed otherwise. For easily posted items with a suspected fault, you may need to pay the initial return postage for assessment. If a fault is confirmed and Australian Consumer Law applies, the responsible seller must reimburse reasonable return costs. Different collection obligations can apply to bulky or difficult-to-return faulty goods.
For introduction-only orders, Standard Goods can request freight coverage from the independent supplier, manufacturer or distributor but does not voluntarily fund or reimburse it. This does not limit costs we are legally required to pay in an arrangement where we are responsible.
12. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies consumer guarantees or other rights and remedies that cannot lawfully be excluded. These rights may apply to business purchases as well as personal purchases. Customer approval and the branded-item change-of-mind policy do not waive them.
Where Standard Goods is the seller, it remains responsible for remedies required of the seller and will not require you to pursue the manufacturer instead. Where Standard Goods supplies an introduction or coordination service, non-excludable rights in relation to that service remain available. The remedy and responsible party depend on the actual transaction and the nature of the problem, rather than this website’s labels.
13. Website information & existing orders
Website material is general information and may be updated. Order-specific details and any supplier terms are provided before acceptance. No quote or term overrides rights that cannot be excluded. An existing order remains governed by its accepted terms and applicable law.
14. Governing law & contact
These terms are governed by the laws of Victoria, Australia, subject to any other laws that apply. Victorian courts have non-exclusive jurisdiction. Questions or assistance: contact@eventstaff.au. See also Shipping & returns and Request a bulk quote.